Terms & Conditions

1. Who we are

In these terms, "Biteo", "we", "us" and "our" mean BITEO DELIVERY E.E., the company that operates the Biteo delivery fleet. Our software — the driver app, the dispatch engine, and the web portals — is developed and hosted for us by DEMFI, our technology provider; the restaurant portal is served at biteo.demfi.app on DEMFI infrastructure.

2. Acceptance of these terms

These terms govern your use of the Biteo driver app and the Biteo websites. By installing or using the app, or by browsing the websites, you agree to them. If you do not agree, do not use the app or the websites.

If you deliver on the Biteo fleet, your engagement as a courier is additionally governed by the Independent Courier Agreement you accepted during onboarding. If these terms and that agreement conflict, the agreement prevails for matters of your engagement.

3. The service

The Biteo driver app is a work tool for couriers on the Biteo fleet. It offers you deliveries, guides you through pickup and drop-off, tracks your position while you are online, records your earnings, and manages your cash-on-delivery balance. The app is not a consumer product: it has no public sign-up and is of no use without an active courier engagement with us.

4. Accounts and eligibility

• Accounts are created by us, by invitation, after your application has been reviewed and approved. There is no self-registration.
• You must be at least 18 years old, legally entitled to work as a courier in Greece, and hold any licence and insurance your vehicle type requires — and keep them valid.
• Your account is personal. On first activation it is bound to your device; you may not share your account, let anyone else deliver under it, or use another courier's account. If you change phones, contact us and we will re-bind your account.
• You must keep the information you gave us during onboarding accurate and tell us promptly when anything changes (address, vehicle, licence, insurance, bank account).

5. Your relationship with us

Couriers on the Biteo fleet work as independent professionals under the Independent Courier Agreement. Nothing in these terms creates an employment relationship, and nothing in these terms obliges you to accept any particular delivery offer. Not responding to an offer is not a breach of these terms and is not treated as a rejection.

6. Using the app responsibly

When using the app you agree to:

• comply with traffic law at all times, and never interact with the app while driving — handle offers and navigation only when it is safe and legal to do so;
• treat customers, restaurant staff and the public with respect, and handle orders hygienically and with care;
• not falsify your position or delivery status in any way, including GPS-spoofing tools, rooted or modified devices, or automation;
• not attempt to probe, disrupt, reverse-engineer or gain unauthorised access to the app or our systems;
• not misuse customer data you see in the app — it may be used only to complete the delivery in front of you, and never copied, retained or contacted for any other purpose;
• keep your device secure and tell us immediately if you believe your account has been compromised.

7. Location tracking

Dispatch does not work without knowing where the fleet is. While you are online, the app tracks your location continuously, including in the background, as described in the Privacy Policy. Location permission is therefore a condition of going online. You can stop tracking at any time by going offline; you cannot receive or perform deliveries while offline.

8. Earnings and settlement

• You earn a fee for each completed delivery. The fee is calculated on the real road distance of the delivery and is shown to you in the app; it is fixed when the order enters our system.
• Earnings accrue when a delivery is completed and are visible in the app. They are paid out in settlement runs to the bank account (IBAN) you provided, on the cadence set out in your courier agreement.
• Tips recorded through the platform belong to you and are itemised in your settlement.
• If you believe an earning is wrong, tell us within 30 days of the delivery and we will review it against the delivery record. Corrections are made as new ledger entries, so your history stays auditable.

9. Cash on delivery

• Some orders are paid in cash. Cash you collect is held by you in custody: it is not your earnings — most of it belongs to the restaurant and is tracked to the cent in our ledger.
• The app shows your running cash balance at all times. When your balance reaches the cash limit (currently €200, adjustable by us with notice in the app), you cannot go online until you settle.
• Cash is settled at the designated handoff point. Each handoff is recorded, and any shortfall is carried on your balance and may be deducted from your earnings as provided in your courier agreement.
• Deliberate misreporting or withholding of collected cash is grounds for immediate termination and may be reported to the authorities.

10. Suspension and termination

We may suspend or close your app account if you materially breach these terms or the courier agreement, if we detect fraud or location falsification, if your licence or insurance lapses, if your unsettled cash balance is at risk, or if the law requires us to. Suspension decisions are made by a person, not automatically, and we will tell you the reason unless the law prevents us. You may stop using the app at any time; ending your courier engagement is governed by the courier agreement. Sections that by nature survive termination (cash owed, liability, governing law) survive it.

11. Intellectual property

The app, the websites, the Biteo and DEMFI names and logos, and all software, design and content belong to us or our licensors — the software platform is licensed to us by DEMFI. We grant you a personal, non-transferable, revocable licence to use the app on one device for performing deliveries on our fleet, and nothing more. Map data is provided by third-party licensors and remains theirs.

12. Availability and disclaimers

We work to keep the app available around the clock, but we do not guarantee uninterrupted operation: connectivity, device condition, third-party services (maps, push notifications, marketplaces) and maintenance can all interrupt it. The app is provided "as is" to the extent the law allows. Navigation guidance is an aid, not an instruction — road conditions and traffic law always take precedence.

13. Liability

Nothing in these terms limits liability that cannot be limited under Greek law, including liability for intent or gross negligence. Subject to that, we are not liable for indirect or consequential losses (including lost earnings during downtime), for damage caused by your breach of these terms or of traffic law, or for the acts of third parties outside our control. You are responsible for your vehicle, its insurance, and your conduct on the road; you indemnify us against claims arising from your breach of these terms or your unlawful acts while delivering.

14. Privacy

How we handle personal data — including location data, onboarding records, earnings and cash records — is described in our Privacy Policy, and for cookies on our web properties in the Cookie Policy.

15. Changes to these terms

We may update these terms as the service evolves. The current version, with its version number and effective date, is always published on this page. For material changes we will notify active couriers through the app or by direct message reasonably in advance; continuing to use the app after the effective date means you accept the updated terms.

16. Governing law and jurisdiction

These terms are governed by Greek law. Any dispute arising from them that we cannot resolve amicably is subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece, without prejudice to mandatory consumer or labour protections that grant you a different forum.

17. Contact

Questions about these terms: biteodelivery@gmail.com · +30 697 044 5873 · BITEO DELIVERY E.E., 12 Voulgaroktonou, Kalamaria, Thessaloniki 55133, Greece.